Where do you ship and where do you not
ship?
We ship to actual street addresses in the United States only with the exception of Puerto Rico. This means we cannot
ship outside the US or to Puerto Rico, or APO/FPO addresse under any circumstance. Our
shipping process is automated and shipping outside of the
USA to foreign countries or to the above areas could not
be done in an automated fashion, thus making it difficult to ship
to these areas. It's not a matter of cost, it's the inability to
break away from the automation system to process the shipment
manually. We do not know of any distributors that do ship outside
the US, so please don't ask us.
How will you ship my order?
We ship via United Parcel Service (UPS) Ground Service for most areas. Because we ship via UPS, we can not ship to a P.O. Box.
When will you ship my order?
We make every effort to ship in-stock merchandise within 1-3 business
days. You can see if your item has shipped by checking the status
of your order. You can do this by [clicking
here].
Can you ship my order as a gift?
Yes we can. During the check-out process, you will need to provide a billing and shipping street address. We can not ship to a P.O. Box address. Please note, a copy of the invoice is included on all shipments as part of our automated shipping process.
Can you ship my order to an alternate
address?
Yes we can. During the check-out process, you will need to provide a billing and shipping street address. We can not ship to a P.O. Box address.
How soon can I expect to receive my
order?
We make every effort to ship in-stock merchandise within 1-3 business days.
All retail orders are shipped and delivered by the United Parcel Service ( UPS ) Ground Service.
Below is the Delivery Time Schedule Map for regular UPS ground shipments. Please add approx.
Please note: The number of days shown is from the time UPS picks up the package,
not from the day you place your order.
We do offer express shipping at an additional cost. You can choose from a variety of express shipping options during checkout.
If selecting expedited shipping and you need it in your hands by a specific date, please contact us at 718-815-2570 prior
to confirm availability and capability to fulfull your request.
You can check the status of your order to see if your item has shipped. You can do this by [clicking
here].
If you provided a valid email
address when ordering, a notification will be sent directly from
UPS when the shipment occurs. The email will include a tracking
number or tracking numbers for multiple shipments and a link to
the respective website where you can track the progress of your shipment
online. The notice will also give you an estimated time of
arrival.When are pre-ordered items
shipped?
Pre-orders can start shipping any time during the window time frame posted on our website and your order confirmation. These noted
shipping windows are estimates. We suggest that you check our
website periodically for updates as receiving and shipping dates
are not guaranteed and may change. Also if you pre-order
merchandise and move prior to our shipping, please notify us in
writing of this change of address. Please send all notifications
by Certified US Postal Mail so you know it has been received. We can not accept
email notifications, nor will we be
held liable for mis-shipped merchandise.
Please send all change of address requests to:
NYC Merchandise
330 Tompkins Avenue
Suite 3000, Box 9
Staten Island, NY 10304
Do you offer expedited
shipping?
We do offer express shipping at an additional cost. You can choose from a variety of express shipping options during checkout.
If selecting expedited shipping and you need it in your hands by a specific date, please contact us at 718-815-2570 prior
to confirm availability and capability to fulfull your request.
If you need Same Day Shipping, Please phone
in your order. A rush service fee of $25.00 will apply. All same
day shipping requests must be phoned in before 12 noon EST.
Do you offer shipping
insurance?
Yes, we offer insurance through UPS. All items are shipped Insured
if requested. A non-refundable $2.00 fee applies regardless of the total value of the order.
All items are sent Trackable as a default at no extra charge. Please note: just because an item is
trackable does not mean it can not be lost or damaged during
shipping. We strongly recommend insuring your shipment.
What do I do if my order is lost or
damaged during Shipment?
Once the shipment leaves our warehouse, we are no longer
in control of or responsible for the merchandise. If you experience a
problem with your shipment, you will need to immediately contact UPS: 1-800-PICK-UPS.
They will require the tracking number that you were provided by email notification.
If you lost this email you can get the tracking number by [clicking
here]
In the event you received a damaged shipment and you paid for insurance on
your order, please fill out the
[UPS Damage Claim Form]. You have 7 days
to file an damage insurance claim. Insurance claims can take up to 90
days to be resolved. We can not reship or refund until the claim
investigation has been resolved with UPS.
In the event your shipment is lost and you paid for insurance on
your order, please view
[UPS Loss Claim FAQ's]. You have 30 days
to file a loss insurance claim. Insurance claims can take up to 90
days to be resolved. We can not reship or refund until the claim
investigation has been resolved with UPS.
In the event your shipment is lost or you received a damaged shipment and you did not paid for insurance on
your order, there is nothing we or UPS or USPS can do for you. This is why we strongly suggested insurance during check out.
We can not offer replacements or refunds for uninsured shipments that are lost or damaged.
Stop payment on such orders will be treated as fraudulent orders and we will prosecute to the full
extent of the law by filing criminal charges of mail fraud with your local and federal authorities. So please insure your order.
What are your shipping
charges?
Shipping is determined during check-out. Prices are based on Weight and location of delivery.
